Please note:  USA has been experiencing a major email issues resulting in an email failure since Saturday, October 21, 2017.  USA has rectified the issue as of 11/1/2017.  For questions or issues you can email the USAHumanResources@usa-spaceops.com. If you have previously sent emails between 10/21/2017 through 11/1/2017 please resend your email in order for USA to address your issues.

United Space Alliance (USA) is a Limited Liability Company (LLC), equally owned by The Boeing Company (NYSE:BA) and Lockheed Martin Corporation (NYSE:LMT).  Proudly formed in 1996, it consolidated more than 30 heritage contracts that supported the Space Shuttle Program.  Our successes include work on the Space Flight Operations Contract (SFOC) and its follow-on, the Space Program Operations Contract (SPOC) as well as the Integrated Mission Operations Contract (IMOC).  Under these contracts, USA served as NASA's primary industry partner in human space operations for the day-to-day management of the Space Shuttle fleet, and the planning, training and operations for 55 Space Shuttle missions and more than 35 International Space Station (ISS) increments.

Current Status of USA – As of September 30, 2014, USA no longer held active contracts and will not pursue future contracts.  USA is in the process of dissolving, however, USA will continue to operate in an administrative business capacity to close-out company programs and benefit plans.  A small USA team will remain until plans fully terminate which is estimated to be approximately the first quarter of 2018.  If you need USA assistance or have questions regarding a current or past benefit plan for which you were a participant, please email your request to USAHumanResources@usa-spaceops.com or call 281-282-2592.

Pension Questions – For questions pertaining to Pension and Qualified Domestic Relations Orders (QDRO) please contact Principal Life Insurance Company - 1-800-247-7011.

401(k) & Money Purchase Plan – Both the 401(k) & MPP are being terminated.  For information regarding your funds with either plan please contact Vanguard - 1-800-523-1188; Qualified Domestic Relations Orders (QDRO) - 1-888-809-8104; www.Vanguard.com

Retiree Medical Participants – USA is actively implementing close-out procedures intended to eventually dissolve USA.  Therefore due to the eventual discontinuation of USA contact resources, USA has worked closely with Willis Towers Watson to develop a unique Escalation Process that will use ARA Support Specialists to assist with the investigation and disposition of issues on behalf of the USA participants.  This process was developed to ensure that USA retirees have an additional resource available for unresolved items and/or questions that the OneExchange team cannot support, once the USA HR team is no longer available.

There are three ways that you can have your outstanding issue or question escalated:

  1. Call the Escalation phone number: 1-866-662-9209 TTY 711
  2. Complete an Escalation form online at https://myusaarasupport.oneexchange.com.
  3. Call OneExchange Customer Service and ask to have your issue escalated.
    Medicare: 1-844-247-1602
    Non-Medicare: 1-844-247-1603

USA is located at: 3700 Bay Area Blvd Mail Code HB5-10, Houston, TX 77058-2783 Contact # 281-282-2592

Last updated: 11/01/2017

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