United Space Alliance (USA) is a Limited Liability Company (LLC), equally owned by The Boeing Company (NYSE:BA) and Lockheed Martin Corporation (NYSE:LMT).  Proudly formed in 1996, it consolidated more than 30 heritage contracts that supported the Space Shuttle Program.  Our successes include work on the Space Flight Operations Contract (SFOC) and its follow-on, the Space Program Operations Contract (SPOC) as well as the Integrated Mission Operations Contract (IMOC).  Under these contracts, USA served as NASA's primary industry partner in human space operations for the day-to-day management of the Space Shuttle fleet, and the planning, training and operations for 55 Space Shuttle missions and more than 35 International Space Station (ISS) increments.

Current Status of USA – As of September 30, 2014, USA no longer held active contracts and will not pursue future contracts.  USA is in the process of dissolving, however, USA will continue to operate in a limited administrative business capacity to close-out company programs and benefit plans.  A small USA team remains in a part-time, limited capacity to address issues related to the termination of the plans through 2018.  If you need USA assistance or have questions regarding a current or past benefit plan for which you were a participant, please email your request to USAHumanResources@usa-spaceops.com or call 281-282-2592.

Pension Questions – For questions pertaining to Pension and Qualified Domestic Relations Orders (QDRO) please contact Principal Life Insurance Company - 1-800-247-7011.

401(k) & Money Purchase Plan – Both the 401(k) & MPP have been terminated.

USA 401(k) Retirement Savings - For information regarding your funds contact Vanguard Retail Client Services at 1-800-662-2739; www.Vanguard.com

USA Money Purchase Plan - For information regarding your funds contact PenChecks Trust at 1-800-541-3938.

Retiree Medical Participants – USA has worked closely with Willis Towers Watson to develop a unique Escalation Process that will use ARA Support Specialists to assist with the investigation and disposition of issues on behalf of the USA participants.

There are three ways that you can have your outstanding issue or question escalated:

  1. Call 1-866-662-9209 (Escalation phone number)
       For hearing impaired only: Call the Escalation phone number: 711 (TTY) 1-866-662-9209
  2. Complete an Escalation form online at https://myusaarasupport.oneexchange.com.
  3. Call OneExchange Customer Service and ask to have your issue escalated.
    Medicare: 1-844-247-1602
    Non-Medicare: 1-844-247-1603

USA is located at: 3700 Bay Area Blvd Mail Code HB5-10, Houston, TX 77058-2783 Contact # 281-282-2592

Last updated: 5/3/2018

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